Welcome to Business Services

In January, 2009, the Utilities - Business Services group was formed. This transformation allows all Utilities - business management and accounting responsibilities to be centralized under the direction of the business manager. Within this group is the Energy Billing Systems team. The EBS team is responsible for processing all utilities for the UM community. This includes: purchasing, invoice auditing, processing vendor payments, metering, monthly recharging to our customers for their direct purchased utilities and/or generated utilities through the Service Unit Billing, reconciling, and record keeping.

Our energy billing system (EBS) was implemented on July 1st 2004. This new system significantly improves the accuracy and reliability of our utility purchasing and billing procedures, and provides customers with web-based access for retrieving billing information. By clicking the web-based interface link on the left, you can find up-to-date information on current and historical charges, flexible reporting tools, and operating instructions.


If you receive a call from someone claiming to be from DTE demanding payment this is a fraud. The caller indicates they will shut your power off if they don’t get immediate payment. This is a scam to obtain payment information.

Please refer all calls to F & O Operational Support, Finance Team @ 734-764-5189, M-F 7:30 – 4:00 or EBS Team (get address) (

For questions regarding how to initiate new service see our FAQ page.

For questions regarding Energy Management,
please visit
or contact them via email:
Energy Conservation (get address) (

Questions or Comments:
The University of Michigan
Utilities - Business Services
1239 Kipke Drive, Room 2300
Ann Arbor MI, 48109-2036

Phone: (734) 764-5189
Fax: (734) 763-1285
Email: Utilities Web (get address) (
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Content modified: Jun 14, 2017