For EMERGENCIES OR URGENT MATTERS (example: floods, elevator problems, broken windows, alarms, power losses and water leaks), please call the Facilities & Operations Call Center immediately at 734-647-2059.

Call Center

The Call Center is the communications hub for Facilities & Operations Services and the front line of communications with campus departments. After-hours emergencies for Housing, Parking and Academic properties are coordinated through The POCC. Work Orders are initiated, dispatched, and tracked through our computerized Facilities Management System. You can receive updates on any Plant Work Order by calling the Call Center at 647-2059, emailing POCC (get address) ( or view directly in our Facilities Management System (unique name and kerberos password required).

Due to Fiscal Year End Close Procedures, FMS (AiM), Crystal Reports Browser, Plant Portal, Casper Time Clocks, Housing Fixit and Customer Request Forms will be off-line beginning at 4:00 P.M. on Friday, June 30.

Work Orders can be obtained through one of the following:

  • Phone @ 647-2059
  • Web Forms (direct link to FMS system)
    [image of file]
    [image of file]
    [image of file]
  • Fax @ 763-2932
  • Walk-in Customers @ POCC

A Work Order number will be provided for future reference in tracking of the job. If submitting online, a customer request number will be assigned and when POCC processes the request the customer is notified of the work order number. After your request has been submitted, any attachments or related documents can be added to your work request by e-mailing them to: POCC (get address) (

For clarification on our services and customer pay vs. general fund items please view our service guide.

Contact Information

(734) 647-2059 - Phone (24 hours/7 days)
(734) 763-2932 – Fax
POCC (get address) (
326 E. Hoover
Ann Arbor, MI 48109-1002
Click here to view a map ( Adobe PDF Reader )

Content modified: Mar 24, 2017