Work

Quality Assurance

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Why Quality Assurance?
The objective of our building inspection program is to promote a proactive facilities steward philosophy. The inspectors inspect, evaluate and document the appearance of our buildings. With additional information on the buildings, Facilities & Operations managers and departments are able to plan appropriate cleaning and maintenance actions before our customers find the need to initiate a call.

How are Inspections Performed?
An inspection is a snapshot of a building by a third party. The inspectors report to the Associate Director of Work Management, leaving them as a third party to the departments within Facilities & Operations that are performing the custodial, maintenance and grounds work. The inspectors inspect a representative sample of each building by looking at random areas and floors and using a handheld device to report their findings which is then uploaded into our inspection program. Custodial inspections are based on the APPA (Association of Higher Education Facilities Officers) service levels 1 (Orderly Spotlessness) through 5 (Unkempt Neglect). Maintenance and Grounds inspections are given a 1(Pass) or 5 (Fail) score.

When are Inspections Scheduled?
The inspections are done randomly. Buildings with higher usage or more critical activities are done on a more frequent basis. Timing of inspections is often based on accessibility to the building as well.

How is Quality Assurance Information Shared?
Reports are distributed electronically to Facilities & Operations Managers and Supervisors as well as to the Building Facility Managers upon completion of an inspection in a building.

What happens after a report is generated?
The individual Facilities & Operations departments will follow up with items listed in the report and use the information for determining future standards and services. If a Building Facility Manager would like more information on the follow up, they are encouraged to contact the Facilities Service Center for further information at (734) 647-2059 or POCC (get address) (54.156.37.123).

Related documents:
Guideline for Conducting Custodial Building Inspections
Description of Appearance Levels & Scores for Custodial (based on APPA level standards)
Areas and Items inspected for Custodial
Areas and Items Inspected for Maintenance (coming soon)
Areas and Items inspected for Grounds (coming soon)


Content modified: Jun 9, 2017